Program name: Shop Line missed-call follow-up, operated by Qubzylthar Nexus LLC on behalf of the local service business you called.
Program description: When you call a participating business and they can't answer, you receive one text message from that business's number letting you know they missed your call and inviting you to reply with what you need. If you reply, the conversation continues by text to gather your address and, if you choose, book an appointment. If you agree to it during that conversation, you may also receive one appointment reminder and one follow-up message after your appointment. No marketing or promotional messages are sent.
How you opt in: By pressing 1 during a call to a participating business. When your call is not answered, you hear the business's greeting:
"Hi, you've reached [Business Name]. We're on a job right now. Press 1 and we'll text you at this number to get you taken care of. Message and data rates may apply; reply STOP any time to opt out. Or stay on the line to leave a message and we'll call you back."
If you press 1, one text is sent to the number you called from. If you don't press 1, no text is sent; you can leave a voicemail and the business will call you back. Every further message is a reply to your own text. Texting a participating business first also counts as opting in. Reminder and follow-up messages are sent only after you reply YES to a request for them. A number that has not pressed 1 or texted a participating business is never messaged, and consent is never pre-checked or assumed.
Message types: (1) one missed-call acknowledgement from the business you called; (2) replies to your own texts to collect what you need and your address and to offer appointment windows; (3) a booking confirmation; (4) only if you reply YES, one appointment reminder the day before and one follow-up after the visit.
Business owners: A business that signs up for Shop Line enters its mobile number on the signup form and can tick a separate, unchecked-by-default box to receive a text at that number when a call is missed or a customer replies. Signing up does not require ticking it; without it, the business uses its leads page and can turn alerts on later by texting ALERTS ON to its own shop number. Owners can text STOP or ALERTS OFF to their shop number at any time to stop alerts.
Message frequency: Varies by conversation; typically 1–6 messages per service request. Msg & data rates may apply.
Opt out: Reply STOP to any message and you will receive one confirmation and no further texts from that number. QUIT, END, CANCEL, UNSUBSCRIBE, OPT OUT and REVOKE also work. You can always call the business directly.
Help: Reply HELP to any message, or contact us at hello@myqzn.com or +17015785270.
Your information: Your phone number and the content of your messages are shared only with the business you contacted so they can respond to you. Mobile opt-in data and consent are not shared with any third parties or affiliates for marketing purposes. See our Privacy Policy.
Carriers: Carriers are not liable for delayed or undelivered messages. Supported carriers include AT&T, T-Mobile, Verizon, US Cellular and most regional carriers.